Contact Ancestris Support Team
This feature allowshelps you to contact the Ancestris support team by email,email, describing your problem and automatically sending your system configuration items, as well as the Ancestris log file.
Description
The window that opens looks like an email ready to be sent.
The recipient must remain support@ancestris.org.
The subject and the message must be completed.
Usage
To contact support, simply complete the subject of your message and complete the message.
It is advisable to leave the box checked for sending configuration data. This allows you to attach the configuration files. We will use the ancestris.log execution logfile to understand the email.potential issue.
It is also advisable to put your name in clear so that we can answer you in a personalized way.
If the message could be sent correctly, you should see this message
It is not necessary to check your usual email client software because the email didwas notsent startby from there.Ancestris.
If Ancestris fails to send the email, you will get a message like this,this for instance, where we have here an unsuccessful connection to the smtp server is wrong because smtp must come before free.fr.server.
If the mail doesn'tdoes not reach its destination, you should receive aan mail in your inbox a few minutes later telling you something like: Undelivered Mail Returned to Sender.
Customization
ThisPrior to sending ofemails mailto is based onus, the prior configuration of your outgoing mail settingsconfiguration corresponding to your internet service provider.provider must be defined in Ancestris preferences.
You are asked for these parameterssettings the first time you usetry thisto function,contact us, or by going to the preferences, Extensions pane,panel, Support tab.
It is in this screen that youYou define the essentialoutgoing email parameters toin sendthe anfields email.provided.
The smtp server of your ISPInternet Service Provider is the one you put in your email client software to send messages, not to receive them. Here are some known examples of outgoing smtp server.