Contact Ancestris Support Team (SL)

This feature allows you to contact the Ancestris support team by email, describing your problem and automatically sending your system configuration items, as well as the Ancestris log file.

Description

The window that opens looks like an email ready to be sent.

The recipient must remain support@ancestris.org.

The subject and the message must be completed.

Usage

To contact support, simply complete the subject of your message and complete the message.

It is advisable to leave the box checked for sending configuration data. This allows you to attach the ancestris.log execution log to the email.

It is also advisable to put your name in clear so that we can answer you in a personalized way.

If the message could be sent correctly, you should see this message

It is not necessary to check your usual email because the email did not start from there.

If Ancestris fails to send the email, you will get a message like this, where the smtp server is wrong because smtp must come before free.fr.

If the mail doesn't reach its destination, you should receive a mail in your inbox a few minutes later telling you something like: Undelivered Mail Returned to Sender.

Customization

This sending of mail is based on the prior configuration of your outgoing mail settings corresponding to your internet service provider.

You are asked for these parameters the first time you use this function, or by going to the preferences, Extensions pane, Support tab.

It is in this screen that you define the essential parameters to send an email.

The smtp server of your ISP is the one you put in your email software to send messages, not to receive them. Here are some known examples of outgoing smtp server.