What to expect from technical support (M)

Support is the Ancestris technical assistance. You can get help for installation and usage technical issues. It is not ideal for simple usage questions where the forum or the list are more efficient for you.

For any general purpose quesitons about Ancestris, it is probably more efficient for you to look at the Ancestris web site or the forum.

On the other hand, if you have issues with the software or struggle to install it, you may write an email to us at support@ancestris.org.

Someone from the Ancestris core team will reply to you. Since we are volunteers and not always available, please accept a certain delay.

To make it easier for us to help you, we will most probably need a clear descripton of your problem with some preliminary description of your computer environment.

Operating system and version
Java versions available on your computer
Ancestris version used
Screenshots of any error message or usage situation
Description of what you did and what the problem is

There is an easy way to send to a support request once you are inside Ancestris.

The benefit for you is that is automatically sends us your message with the technical description of the environment seen by Ancestris.